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ServiceNow CTA Exam Syllabus Topics:

Topic	Details
Topic 1	Data Strategies: This domain evaluates the expertise of Data Analysts in developing effective data management strategies. It focuses on how to align data practices with business objectives and ensure data quality and integrity.
Topic 2	CMDB and CSDM: This section of the exam measures the skills of IT Service Managers and covers the management of Configuration Management Databases (CMDB) and Configuration Service Data Management (CSDM). It emphasizes how these tools are used to track and manage IT assets and services effectively.
Topic 3	Technical Governance: This domain evaluates the expertise of IT Governance Specialists in establishing and enforcing technical policies and standards. It focuses on ensuring that IT operations align with organizational goals and regulatory requirements.
Topic 4	Release and Instance Strategy: This domain assesses the abilities of Release Managers in planning and executing software releases and managing instances effectively. It emphasizes strategies for minimizing downtime and ensuring smooth deployment processes.
Topic 5	Testing Leading Practices: This section tests the knowledge of Quality Assurance Engineers in applying best practices for testing IT systems. It covers methodologies and techniques for ensuring that systems meet quality and functionality standards before deployment.

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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q42-Q47):

NEW QUESTION # 42
What are common group types used in ServiceNow for managing foundational data?
Choose 3 answers

A. Process groups
B. Financial groups
C. Workflow groups
D. Assignment groups
E. Security groups

Answer: C,D,E

Explanation:
ServiceNow uses various group types to manage foundational data and control access to information. The most common ones include:
A: Assignment groups: These groups are used to assign tasks and responsibilities to specific teams or individuals. They are often used in ITSM processes like incident management, problem management, and change management.
B: Workflow groups: These groups are used to define who receives notifications and approvals within workflows. They help automate processes and ensure that the right people are involved at each stage.
C: Security groups: These groups control user access to different parts of the ServiceNow platform and its applications. They are used to enforce security policies and restrict access to sensitive data.
Why not the other options?
D: Financial groups: While ServiceNow has applications for financial management, "financial groups" is not a standard group type within the platform.
E: Process groups: While processes are essential in ServiceNow, "process groups" is not a standard grouping mechanism. Processes are typically managed through workflows and applications.

NEW QUESTION # 43
What are the recommended error handling strategies for ServiceNow integrations?
Choose 3 answers

A. Log all errors to a centralized location
B. Establish a process to review and monitor errors
C. Ignore minor errors to reduce system load
D. Create email notifications for all integration errors
E. Classify errors into specific categories

Answer: A,B,E

Explanation:
Effective error handling is crucial for maintaining the reliability and stability of ServiceNow integrations.
Recommended strategies include:
B: Establish a process to review and monitor errors: Regularly review integration logs and error reports to identify trends, potential issues, and areas for improvement.
C: Classify errors into specific categories: Categorizing errors (e.g., data errors, connection errors, authorization errors) helps with troubleshooting and identifying root causes.
E: Log all errors to a centralized location: Maintain a centralized log of all integration errors for analysis and troubleshooting. This provides a comprehensive view of integration health.
Why not the other options?
A: Ignore minor errors to reduce system load: Ignoring errors can lead to data inconsistencies and integration failures. All errors should be addressed appropriately.
D: Create email notifications for all integration errors: While notifications can be useful for criticalerrors, sending emails for all errors can lead to alert fatigue and may not be the most efficient way to manage errors.

NEW QUESTION # 44
What is the primary function of spokes in Integration Hub?

A. To design custom automation workflows
B. To create custom user interface designs
C. To manage ServiceNow database connections
D. To act as connectors to third-party APIs

Answer: D

Explanation:
In ServiceNow Integration Hub, spokes act as connectors to third-party APIs. They provide a standardized way to connect to and interact with external systems and applications.
Here's how spokes work:
Pre-built Connectors: Spokes offer pre-built connectors for many popular applications and services, simplifying the integration process.
API Abstraction: Spokes abstract the complexity of different APIs, providing a consistent interface for interacting with various systems.
Actions and Triggers: Spokes define actions (to perform operations on the external system) and triggers (to listen for events in the external system).
Why not the other options?
A: To design custom automation workflows: While spokes are used within automation workflows, their primary function is to connect to external systems.
B: To create custom user interface designs: UI design is not the primary role of spokes.
D: To manage ServiceNow database connections: Database connections are handled by other mechanisms within ServiceNow.

NEW QUESTION # 45
Which encryption solution would ensure that customer credit card numbers were encrypted before being stored in the cloud and would allow for easy administration of encryption keys?

A. Client-side Encryption
B. Database Encryption
C. Edge Encryption
D. Server-side Encryption

Answer: A

NEW QUESTION # 46
How are new classes of Configuration Items (CIs) and relationships created in the ServiceNow CMDB?

A. Using IntegrationHub ETL
B. Importing data from external sources
C. Using predefined templates
D. Extending other classes

Answer: D

Explanation:
The most common and recommended way to create new CI classes in ServiceNow is byextending existing classes. This leverages the existing data structure and relationships within the CMDB.
Here's why this approach is preferred:
* Inheritance:Extending a class allows the new class to inherit attributes and relationships from the parent class, ensuring consistency and reducing redundancy.
* Data Model Integrity:It helps maintain the integrity of the CMDB data model by building upon the established CSDM framework.
* Customization:Extending classes provides flexibility to add specific attributes and relationships that are unique to the new CI class.
Why not the other options?
* A:While importing data can populate the CMDB, it's not the primary method for creating new CI classes and their relationships.
* B:ServiceNow does not offer predefined templates for creating new CI classes.
* C:IntegrationHub ETL is a powerful tool for data integration, but it's primarily used for data transformation and loading, not for creating new CI classes.

NEW QUESTION # 47
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